Booking Lessons

When scheduling a lesson, a 50% deposit of the total lesson price is due at that time. The remaining 50% of the lesson price will be charged at the end of the lesson week in which the lesson occurred (Saturday-Monday).

In order to remain organized with our accounting, we do not accept Venmo payments for lessons.

A credit/debit card is to be put on file with customer’s account through our booking app, Vagaro. This card will be used to charge the remaining owed for lesson(s).

Regular Lesson Cancellations

If a student needs to cancel a lesson, please give at least 24 hours notice in order to receive a refund of the deposit. Any cancellations within 24 hours from start of lesson time will be forfeited.

We also understand that “life happens”. Our lesson manager will do our best to work with you based on the scenario to avoid forfeiting deposits. However, we will no longer be applying deposits from canceled lessons toward future bookings. While we've been happy to offer this in the past, our current booking system doesn't provide a reliable way to track deposits over time, and it's become too difficult to manage accurately. We appreciate your understanding as we make this change to keep our scheduling fair and organized.

Blackwater Ranch may cancel lessons at their discretion due to weather related incidents, “life” events, sickness, etc. Students will receive a refund of the deposit if this occurs.

Weather-related Cancellations

If a lesson is canceled due to weather within the first 15 minutes of the scheduled start time, a full refund will be issued.

If severe weather forces us to end a lesson between 15-30 minutes into the lesson, clients will be charged 50% of the lesson fee to help cover the time, preparation, resources, and instructor time already invested.

If a lesson reaches 30 minutes or more before being stopped due to weather, the full lesson fee will apply and the lesson will continue unmounted in the barn.